Nursing home abuse of the elderly is inexcusable and unjustifiable. Families of nursing home abuse victims have several avenues that they may pursue when they suspect or obtain evidence that their loved one is being abused. One of those avenues is to make a complaint. However, many families are not sure where or how to make a complaint for abuse. There are several various state health agencies tasked with investigating nursing home abuse, and the responsible agencies can vary from state to state. Determining which agency with which to file the complaint will be the first step in the process. In most states, a complaint may be filed with one of these agencies: Adult Protection Services (APS), the county Social Services department, the Area Agency on Aging, or the local State of Health Licensing or Certification office.

If families determine that a complaint needs to be filed, they need to make certain that they include all necessary information in the compliant. In order for the investigating agency to thoroughly examine the complaint, all relevant information should be covered in the complaint. Nursing home abuse complaints should include the name of the family member(s) filing the complaint and their contact information such as address, telephone number, and email address. Indicating the family member's relationship to the victim will also be important. Additional information that should be listed in the complaint includes the victim's name, medical condition, details and time line of alleged abuse, and any pertinent medical records. If the elderly individual is deceased, it will be crucial to include a copy of the autopsy in the complaint.

The complaint process can sometimes be complicated, especially if the family is unfamiliar with the process. For this reason, families may wish to retain the services of an experienced attorney to provide assistance. An attorney can help families ensure that all necessary and required information is submitted to the proper agency. By enlisting the help of an attorney, families can help make certain that the investigation is not delayed and that as much direction as possible is given to the investigating agency. Even though filing a complaint may seem like an arduous process, it is essential that families of abuse victims file a complaint in order to obtain justice for their loved one and perhaps prevent the future abuse of other elderly nursing home residents.